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Summary of Global Tel Link Customer Service Calls

880 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
04:11 AVG CALL DURATION
10% ISSUES RESOLVED

Customers Contact Global Tel Link to Ask about:

Account:

  • “To ask a questiin about funds currently on an account”
  • “Withdrawn account”
  • “Need To add Mobile Metro jail to my account”

Refund:

  • “Refund”
  • “Need a refund”

Payments and Charges:

  • “Charged on my account”
  • “Payment issues”
  • “Charged but no services provided”

Cards:

  • “Money taken from card and it said declined but I had money on there”
  • “I need to know how to use my prepaid card to put MINTUES o my phone”
  • “Credi card issue”

Staff:

  • “New service”
  • “I have a few questions regarding the services offered”

Return/ Replace:

  • “To see how long it take to return money back to a debit card”
  • “Return balance”

Product/ Service quality:

  • “Because. Theirs. A. New. System. Now. & i. Dont. The. Name. Or. Number. Could. U. Help. Me”

Cancellation:

  • “Cancel accout”

Other:

  • “Set up visitation”
  • “Info on calls from an inmate”
  • “Immate”

About Global Tel Link

Top 5 Global Tel Link Services

Customer Care, Inmate Phone Service

Top 5 Global Tel Link Products

Account

Top 5 Likes about Global Tel Link

Talking to my loved one

Top 5 Dislikes about Global Tel Link

Not having my check posted to account, Not getting credit for calls that did not conect

Summary

Global Tel Link is located in Reston, VA. It has been providing its services for 25 years. Today Global Tel Link offers its solutions in 800 countries around the world. GTL is a leader at the correctional market. Services provided by Global Tel Link include inmate communication, investigative, facility management and other solutions. The company has a wide range of correctional technology services and in addition it maintains facility support.With Global Tel Link correctional departments can improve visitation process, ensure secure processing of funds and also support the rehabilitation process at facilities.

Global Tel Link reviews and complaints

Global Tel Link is ranked 230 out of 1794 in Telecommunications category

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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