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Summary of Global Tel Link Customer Service Calls

1430 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
04:12 AVG CALL DURATION
9% ISSUES RESOLVED

Customers Contact Global Tel Link to Ask about:

Account:

  • “My son has an account but the money eill not alloa him to call any one he chooses eill only allos him to call me thats not what he wants how does he fix it”
  • “My account is unable to be use”
  • “Set up account”

Refund:

  • “I want a my money refunded”
  • “Have not received my refund”
  • “Need a refund anx cancel account”

Payments and Charges:

  • “Payment issues”
  • “Charged on my account”
  • “Verify my transaction online”

Request for Information:

  • “Want to see how much money is on my number”
  • “How do I unblock a jail call”
  • “I have a question”

Cards:

  • “To put money on an inmates card”
  • “Add card to account”
  • “I'm try to reset my pin for the walton county jail”

Staff:

  • “New service”

Website/ Application:

  • “I have problem with web site”

Return/ Replace:

  • “To see how long it take to return money back to a debit card”
  • “Return balance”

Product/ Service:

  • “Because. Theirs. A. New. System. Now. & i. Dont. The. Name. Or. Number. Could. U. Help. Me”

Activation/ Cancellation:

  • “Cancel accout”

Shipping and Delivery:

  • “Changed my # want to see if i can get the money on my account switched to my mew #”

Other:

  • “Friends and family acct”
  • “Money back”
  • “Number i put up there not working and its paid for”

Global Tel Link Rating Stats

1.7 out of 5 stars
based on 54 reviews
See all 118 reviews

Rating stats

  1. 37 reviews
  2. 8 reviews
  3. 1 review
  4. 3 reviews
  5. 5 reviews

About Global Tel Link

Top 5 Global Tel Link Services

Customer Care, Inmate Phone Service

Top 5 Global Tel Link Products

Account

Top 5 Likes about Global Tel Link

Talking to my loved one

Top 5 Dislikes about Global Tel Link

Not having my check posted to account, Not getting credit for calls that did not conect

Summary

Global Tel Link is located in Reston, VA. It has been providing its services for 25 years. Today Global Tel Link offers its solutions in 800 countries around the world. GTL is a leader at the correctional market. Services provided by Global Tel Link include inmate communication, investigative, facility management and other solutions. The company has a wide range of correctional technology services and in addition it maintains facility support.With Global Tel Link correctional departments can improve visitation process, ensure secure processing of funds and also support the rehabilitation process at facilities.

Global Tel Link reviews and complaints

Global Tel Link is ranked 216 out of 1843 in Telecommunications category

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Global Tel Link Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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