Global Tel Link Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Refund

Global Tel Link - Refund
Global Tel Link - Refund
Global Tel Link - Refund
I requested for a refund on September 1, 2020. I was told it would be 30 days before I would receive my refund. I have been call frequently checking on my refund and Reprentatives have been telling me it has not been 30 days yet. I called today and they tell me they have to put a new ticket in and it is going to be 7 to 10 business days. They tell me Im unprofessional. I am unprofessional bc the company is unprofessional. I will NEVER conduct business with this unprofessional phone company again. #goingoutofbusinesssoon

User's recommendation: Do Not use this phone company.

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ID
#2227304 Review #2227304 is a subjective opinion of poster.
Service
Global Tel Link Inmate Phone Service
Cons
  • Bad business
  • Ripe off
Loss
$38
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Pissed off Can’t get calls from Brittney Eanes

Dont need to explain anymore want speak with customer service need to speak to someone now please only way get something done
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ID
#2690839 Review #2690839 is a subjective opinion of poster.
Preferred solution
Accept calls from Brittney eanes

Payment issues

I have been charged 45.99 for something I didn't sign up for and I don't know why? I would like my money back. Please and thank you
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ID
#2682383 Review #2682383 is a subjective opinion of poster.
Location
Indianapolis, Indiana
New Reviewer

I want my money refunded

I syned up and it was a mistake and I cant get a refund. They keep telling me to call a different number then they tell me to call a different number

User's recommendation: Don’t use run fast.

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ID
#2669105 Review #2669105 is a subjective opinion of poster.
Location
Plainfield, Wisconsin

Why im charged 4.95 every tine i deposit money on my phone for inmste to call me?

Every time i deposit money on the account always charged 4.95 thought it would be a 1 time charge? Omg
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ID
#2655497 Review #2655497 is a subjective opinion of poster.
Location
Wilson, North Carolina

Money back

Neever use it try to stop it and covid 19 had the phone messed up howard Sutherland credit car pay ment of 45 dollars
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ID
#2652077 Review #2652077 is a subjective opinion of poster.
Location
Jacksonville, North Carolina

Cancel Account

I have had no reply or refund from them, trying to use their website is a waste of time. They only give you a little time to cancel and I have been trying since May with no results.
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ID
#2645811 Review #2645811 is a subjective opinion of poster.
Location
Orlando, Florida
New Reviewer

Unauthorized Charge

Update by user Jun 22, 2021

Horrific

Original review posted by user Jun 22, 2021
I have been sitting here for two hours trying to get a refund of $45.99 that was not authorized. There was no warning or anything dealing with that charge mentioned on the website before I had signed up. Therefor Im going to need that refund as soon as possible.

User's recommendation: Horrible.

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ID
#2626358 Review #2626358 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Horrible customer service
  • No warning for such a large payment
  • Lack of communication between customer service and tech support
Loss
$46
Preferred solution
Full refund
New Reviewer

County jail call

My son is unable to call me and he was calling me before. What can I do about this situation? Need ***
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ID
#2621524 Review #2621524 is a subjective opinion of poster.
Service
Global Tel Link Inmate Phone Service
Pros
  • Talking to my loved one
  • I am grateful to communicate with my loved one
Cons
  • Lady talks to much
  • Too short of calls
Preferred solution
Be able to get calls from my son

Plans

I feel it could be cheaper and it seems like the time gos to fast..there should be maybe a family plan or something I talk to my finance everyday, it seems like there should be something for people that call daily and maybe two times a day..
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ID
#2612558 Review #2612558 is a subjective opinion of poster.
Location
Jacksonville, Florida

Take block off my phone

Yes because they never took the block off and I've called 3 times now I will never put money on an account with them again
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ID
#2612544 Review #2612544 is a subjective opinion of poster.

Inmate account

How do a ex inmate go about getting they refund from their personal account. I been getting the run around for the past couple months and cant nobody answer my question
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ID
#2611634 Review #2611634 is a subjective opinion of poster.
Location
Roselle, Illinois
New Reviewer

Need a refund and cancel account

Never had time to go over the price and plan just took my money out my account never finished setting up account just want my money back
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ID
#2579086 Review #2579086 is a subjective opinion of poster.
Location
Sawyerville, Alabama
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Add money to my account

My phone calls cut off and I still get charged the full-time. I've called and asked for a refund and all they say is that someone will me back but never due. My mother recently passed due to covid and the only one helping me get thru it is my husband. But now I can hardly communicate with him because gtl charges me so much. I'm not working so what little money I do have I put it on the phone. But its been days since I've spoken to my husband and I feel myself falling into a deep depression
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ID
#2576436 Review #2576436 is a subjective opinion of poster.
Service
Global Tel Link Inmate Phone Service
Pros
  • I am grateful to communicate with my loved one
Cons
  • Will take your money
Preferred solution
Full refund
New Reviewer

Account

no longer need your services still withdrawn funds when I no longer need your services please remove my account
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ID
#2571159 Review #2571159 is a subjective opinion of poster.
Service
Global Tel Link Inmate Phone Service
Pros
  • No pros
Cons
  • Will take your money
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Global Tel Link - Fraud
I had notified Direct Express a fraudulent use on my debit card subsequent charges have been under investigation. I posted a payment for $20 on the 12th of May your customer service department tells me somebody called claimed it was a fraudulent use of a credit card...
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ID
#2565472 Review #2565472 is a subjective opinion of poster.
Service
Global Tel Link Inmate Phone Service
Pros
  • Talking to my loved one
Preferred solution
Service

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