Most helpful review

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Verified Reviewer
New Reviewer

Unable to schedule a visit

Sight says no visits available no one can schedule according to IDOC CIF Pendleton visits are all open but the sight wont allow us to schedule
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ID
#3843074 Review #3843074 is a subjective opinion of poster.
Pros
  • Schedule visits
Preferred solution
Let the company propose a solution
New Reviewer

My money never uploaded.

I added money 30.00 to my account an it says I dont have money yesterday I want my money added to the account
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ID
#3843144 Review #3843144 is a subjective opinion of poster.
Location
Redmond, Washington
Loss
$30
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Unable to schedule a visit

The gtl sight says no available visit times and according to idoc at Pendleton CIF no one is able to schedule and they are open for visits and said to call gtl and I was on hold for 63 minutes and gave up waiting as it is do to work if I dont get it scheduled today to visit my son for next Thursday then I have to wait to try again in a month this is ridiculous
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ID
#3843051 Review #3843051 is a subjective opinion of poster.
Location
Ann Arbor, Michigan

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Verified Reviewer
New Reviewer

I need to put the phone from other number

Is the money transfer to my other number because my family and friends trying to contact me so can yall let me was going on please I didn't know what to do and I don't want to put more money on the phone
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ID
#3834409 Review #3834409 is a subjective opinion of poster.
Location
Tampa, Florida
Loss
$30
Preferred solution
Money transfer

Tablets are horrible

When I write my loved ones the email disappears and I have to send the email again which charges me again Ive lost $2.00 that way. My loved one told me that hes starting to get emails that I sent a while ago that I might and said was posted but he never received until last night. When my loved one uses his phone on the tablet to call me I can barely hear him if you guys have more kinks that you need to work out in order for them to use their tablets correctly I would appreciate it if you did it because right now they suck!
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ID
#3822950 Review #3822950 is a subjective opinion of poster.
Location
Lincoln, Nebraska

Refund

I've been trying to settle a refund for two months. I'm gone from my main phone number for months every winter when I return, I always have to call and reestablish my account. This year the customer service agent misinformed me that Global Tel Link didn't serve the...
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ID
#3817781 Review #3817781 is a subjective opinion of poster.
Location
Olympia, Washington

45.99 was taking from my account

Was under the impression my love one who is an inmate would be able to call and he is unable to please replace the money on the card that was used

User's recommendation: Misleading.

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ID
#3803193 Review #3803193 is a subjective opinion of poster.
Location
Nisswa, Minnesota
New Reviewer

Switch account to new phone number559-770-****

I want to change the phone number on my account (559)293-**** to my new number(559)770-****inmate is Robert Moreno booking# 181**** Fresno County Jail can you please update my account
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ID
#3800403 Review #3800403 is a subjective opinion of poster.
Location
Sacramento, California
New Reviewer

Trying to get put money on phone

It's been almost 40 days since l been trying to get my money back l am getting nowhere. I don't understand what the big deal is. Just give me back my money please.woulw
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ID
#3753010 Review #3753010 is a subjective opinion of poster.
Location
Tampa, Florida
Cons
  • Whole company
Loss
$50
Preferred solution
Full refund

Could not get my phone to successfully contact with GTL

What the email told me was unhelpful, but I finally completely turned off my phone, and when I turned it back on, I completed the call successfully. Thanks for asking!!!

User's recommendation: No recommendations!

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ID
#3741500 Review #3741500 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
New Reviewer

I cannot fill the information required to register in gtlvisitme.com

When I try to fill the information about my race, eventhough I click to display the options, nothing is displayed, on the other hand, it is imposible to write down the information
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ID
#3740915 Review #3740915 is a subjective opinion of poster.

Account help

I have $26.19 credit on phone # 386 689 **** . my new # is 30 4641 **** I have called them several times to transfer that to my new number please help me recover my $26.19

User's recommendation: Good luck.

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ID
#3733237 Review #3733237 is a subjective opinion of poster.
Location
Clarksburg, West Virginia
Loss
$26
Preferred solution
$ 26.19 to transfer to 304 641 6962 From 386 689 3684

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Verified Reviewer
New Reviewer

ASK FOR A REFUND.

I ATTEMPTED TO GET A PHONE LINE (MINUTES) FOR A PRISON. HOWEVER I DID NT USE IT AND ASK FOR A REFUND'OF $45.00. THEY CANCELLED THE UNUSED ACCOUNT AND NOW WILL NOT ANSWER ME.
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ID
#3697257 Review #3697257 is a subjective opinion of poster.
Loss
$45
Preferred solution
Full refund
New Reviewer

Unauthorized payment from my credit card

My visa card was charged and I need it refunded can I please have my money refunded immediately Why dont yall answer phone

User's recommendation: Don’t use global tel.

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ID
#3697246 Review #3697246 is a subjective opinion of poster.
Location
Richwood, Louisiana
Pros
  • If they return my money
Loss
$47
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

DISSATISFIED CUSTOMER

I DID ANOTHER REFUND REQUEST OF $45.00 ON 06/15/22 TO GLOBAL TEL LINK CUSTOMER SERVICE ABOUT MY NOW CLOSED ACCOUNT WHICH I DID NOT USE. I HAVE NOT RECEIVED ANY INFORMATION FROM THEM.
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ID
#3684758 Review #3684758 is a subjective opinion of poster.
Pros
  • Shham
Cons
  • Sham
Loss
$45
Preferred solution
Full refund

Trying to get put money on phone

Hey my refund back because they weren't even the right carrier for the jail my son was in. I still haven't gotten it back. They not only lete put my 25 dollars. They did it 2 times. Do I'm out about 65 dollars with the fees. It's been about 2 weeks now and l have not gotten any of the money back.
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ID
#3661813 Review #3661813 is a subjective opinion of poster.
Location
Waynesville, North Carolina

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