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I had to set up 2 accounts to try to receieve calls. On thr 1st account i set up my husband was able to call then all of a sudden something was wrong with the phone, i set up another account and low and behold the same thing has happened again. My husband stated to me...
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1.0
#1122471
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I put money on a perpaid card by net spend today i put 25.00 dollars and than i put 20.00 more dollars on the card i call gobal tel link to set up a account to appect collet calls from inmate in jail i have not got calk from the inmate that is in jail when i do get...
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1.0
#952858
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AFTER GLOBAL RECEIVES MY ADVANCE PAY CHECKS THEY DO NOT POST THE AMOUNT TO MY ACCOUNT FOR WEEKS THERE IS NO REASON FOR THIS AND IT PREVENTS MY FROM RECEIVING INMATE CALLS. THERE IS NO REASON FOR THIS DELAY. WHEN I CALL TO ASK WHY THEY TELL ME THEY WILL CHECK INTO THE...
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1.0
I didn't like
  • Not having my check posted to account
#783802
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Global Tel Link Customer Care Review

Global Tel Link
#986506
2.3
Details
Added $20 on a Wednesday to commissary and it's now Friday, and my loved on has still not got it and to top if off when you call in, they have some of the most AWFUL RUDE DISRESPECTDUL customer service representatives I have ever spoke to in my life.
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Billing Practices
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Global Tel Link - Simple Review #1481769928
1/1

Global Tel Link Account Review

Global Tel Link
#973444
I had a issue with applying money on my account and I was charge. Now when a call came in I didn't answer and the money was taken off anyway. My balance was 10.00 when I last check but after the call that I did not answer it was 6.00. I had 15.00 on my debit card so what happened to the 10.00??
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I lost a total of 4 calls they would only credit me for 2 and the operator kept over talking and was rude also it will take 7 to 10 business days to credit my account I am only receiving 3 calls per 17.00. Dollars and then they charge a fee for using this service all...
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Anonymous
Anonymous

This company seriously needs to be investigated. They do not provide any information as to how they will bill for charges. You are not able to know what services cost. They wi...

1.0
#680069
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i have had an account with global tel link for about 10 months now. calls are constantly dropped they say they are going to refund the account in 3 to 5 day well 5 days come and go never see the refund gtl is the worst company i have ever seen in my life worst custamor...
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1.0
Sparta, North Carolina
#666731
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According to the North Carolina Department of Public Safety website Inmate Telephone System section, AdvancePay calls are $3.15flat + tax and Collect calls are $3.40flat + tax. I have been billed for more than 120 calls at the Collect rate, when I have an AdvancePay...
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I liked
  • Talking to my loved one
I didn't like
  • Being ripped off
#635781
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GTL charged my credit card, told me it was declined and didn't credit my account. I called customer service and was told that a supervisor would return my call...that never occurred. I was told my payment was declined because I use various credit cards. Your user...
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1.0
#542520
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THIS COMPANY DOESNT PLAY FAIR, I SET UP AN ACCOUNT AND WAS TOLD ABOUT THE DEBIT FEE. THE REP ON THE PHONE, AUTOMATIC SYSTEM, NO WHERE ON THE SITE STATED THAT THEY CHARGE YOU TAXES ON EACH MINTUE AND A .78 CENT FEE ON EACH CALL. I LOOKED BACK AT ALL THE CALLS I HAVE...
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Anonymous
Anonymous

Hi there:I'm a legal investigator who is trying to gather information to take action against GTL. Would you be willing to share your story with me? Please email me at kamenkat...

1.8
#533038
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This company has a monopoly on prison phone calls and will take your money but not provide a statement, or any information. If you call for help or information, they are useless, and just tell you to put more money on the account. If there was at least one other...
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#384209
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Their website leads one to believe the cost is $29 a month. What they don't tell you is that there is an additional cost of $.98 per call. One call a day means that you are looking at around $60 per month. Their website also says you can cancel for a full refund...
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#347163
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